Joseph A Rapier Jr

Relationship Management • Client Development • Cross Functional Leadership • Strategic Consulting • Business Intelligence • Data Analytics • Data Quality Strategy • Change Management • Program Management

Procter & Gamble • Kraft • Mondelez • Unilever • GlaxoSmithKline • Hershey • Campbell Soup Company • Sara Lee • Sun Products • Walmart • Sam's Club • Target • Supervalu • 7-Eleven • Couche Tard (Circle K) • BJ's • Rite Aid • Shop Rite

The Nielsen Company

Client Delivery Quality Manager, Global Business Services - Cherry Hill, NJ - 2013 to 2015

Data quality leader for Answers on Demand (AOD), Nielsen's next generation, web based, business intelligence platform.

• Led design, development, and deployment an operations quality framework in Netezza/Oracle infrastructure with HTML/Javascript front-end for over 500 client deliverables; anticipated 80% decrease in cycle time and 50% improvement in quality incidents over manual processes.
• Engaged seven operations and development off-shore/on-shore teams with 28 resources to manage quality and configuration activities – including incident reporting, root cause analysis, and resolution.
• Directed four operations teams with 16 resources to manage strategic objectives and ongoing development of internal business intelligence configuration tools.
• Designed and implemented ad-hoc quality processes including custom quality review for 42 Kraft/Mondelez database deliveries and configuration quality processes for Procter and Gamble.

The Nielsen Company

Retail Quality Relationship Manager, North American Operations - Cherry Hill, NJ - 2012 to 2013

Retailer engagement leader of data quality strategy with U.S. retailers and retailer client service teams to continuously improve retailer data quality and Nielsen Input data processes.

• Led operations retailer engagement with key national and regional US retailers including Walmart, Sam’s, Target, Supervalu, ShopRite, Rite Aid, BJ’s, and Couche Tard.
• Advised Nielsen leadership to define retailer engagement goals, determine quality metrics, and define areas of opportunity based on client, operations, and retail service incidents.
• Implemented global quality standards and quantitative scoring metrics for US input operations.

The Nielsen Company

Strategic Business Consultant, North American Client Delivery - Cherry Hill, NJ - 2010 to 2012

Business process consultant focused on data quality initiatives to teams across the organization including delivery, operations, technology, and client service.

• Led development of the Nielsen Answers Premium Edition Quality Framework using agile development to 120 users in delivery and operations resulting in a 40% reduction in quality incidents.
• Led a cross-functional team - including Market Production, Business Technology Custom Development, and Business Technology Support resources to define change reporting and delivery processes for 150+ client teams during the Walmart data integration event.
• Program Manager for retailer data on-boarding process led a cross-functional team of 13 resources to implement improved processes that reduced cycle time by 30%.

The Nielsen Company

Strategic Business Consultant, Technical Sales Consulting - Cherry Hill, NJ - 2008 to 2010

Consulting Director for new and existing client engagements responsible for building client relationships to ensure that tools and data meet end-user needs and contracted requirements.

• Delivery consulting for Hershey new client transition, worked with client and client services to define and implement custom extracts and reporting tools, adapted existing tools to meet client requirements, created custom data analytics to support analysis tools.
• Advised GlaxoSmithKline client services on creation of advanced Excel reporting tools, Unilever on improved data hierarchy structure and coding rules, Sun Products on rule based coding improvement and equivalized sales rules.
• Led a cross-functional team of operations, development, and client service resources to define change reporting processes for 150 client service team members during the Walmart data integration event enabling the expansion of market coverage by 30% and $70M in incremental revenue.
• Created SharePoint tools and processes to support demand management for 120 key client deliverables and knowledge sharing across 15 key accounts delivery teams.

Campbell Soup Company

Business Systems Manager, Joint Business Planning - Camden, NJ - 2003 to 2008

Trade promotion planning systems manager focusing on administrative systems user engagement, master data management, data integration, and data quality.

• Directed data integration and quality activities for the initial implementation of CP iSales, a $60M implementation of CAS CPWerx trade promotion planning and payments system to 450 sales, marketing, and finance users.
• Led master data integration of SAP and CP iSales – led cross-functional teams that defined data and interface requirements, worked with CP iSales technical resources to convert master data in CP iSales, testing and verification of master data and master data interfaces.
• Functional lead for a major upgrade of CP iSales, directed a team of 20 sales and finance leads, contract consultants, and payments coordinators on interface, data, and systems improvements.

Wyeth Consumer Healthcare

Business Technology Manager, Business Research - Madison, NJ - 2002 to 2003

Managed syndicated research resources and acted as the primary technical resource / technical liaison for Business Research, Marketing, Category Development, and Sales.

• Supported services and advanced reporting across a variety of applications, including syndicated applications (Nielsen, IRI, RSI, Spectra) and internal resources (shipments data warehouse, Wal-Mart data warehouse, 852 EDI transactions, customer POS reports).
• Created an integrated data source that evaluated retailer inventory and disseminated results across the organization.
• Created and presented regular business performance updates to senior leadership based on custom and syndicated consumer product data sources.

The Nielsen Company

Technical Account Executive, Decision Support Services - Cherry Hill, NJ - 1999 to 2002

On-site support lead for Nielsen at the Campbell Soup Company.

• Developed and managed weekly data and report delivery standards, Nielsen application support, end-user training, and user support standards for 450 Marketing and Sales Users.
• Led the roll out of a major software upgrade to Marketing and Sales, including the creation of custom training documentation and coordination of training classes for 300 plus users at Campbell’s national sales meeting.

IRI

Technical Specialist, Business Technology Support - Fort Washington, PA - 1998 to 1999

Sole on-site support for IRI products and services to the Campbell Soup Company.

• Usage and configuration support for decision support software, database connectivity for local and remote users, and LAN configuration for local users.
• Presented new products and services to client MIS.

Nielsen

• BPI Basics Certification, Cross-Functional Team Leadership, SCQA Storytelling

University of Pennsylvania - The Wharton School

• Wharton Program for Working Professionals - Finance and Accounting Certificate

Drexel University

• College of Computing and Informatics - MS Management Information Systems

Fairfield University

• Bachelor of Arts History